Supply & Fit Service

We run on a 8-12 week lead time. We will contact you once order is complete to confirm the week of delivery.

No, we offer a seamless package meaning we will measure, deliver, remove and install. let us do the heavy lifting so you can have peace of mind.

To confirm your order, typically, a 50% deposit will be required before we send your order to the factory. The remaining balance can be paid 3 weeks prior to delivery. (subject to quote & contract or regional conditions)

NorDan is responsible for the final site measurements. Once your order is confirmed, our team will arrange a site measure and will be accountable for the final sizes.

Ideally yes, particularly for the completion walkthrough and sign-off. If you cannot be present, we can discuss alternative arrangements in advance.

Possibly. If access to your site is restricted, or if safe installation requires additional equipment (such as scaffolding, machinery, lifting equipment, or platforms), these costs may be chargeable. Customers must provide accurate information about site access, restrictions, and any known limitations as early as possible.

Yes. All installations include a 5-year guarantee covering installation-related defects.

Yes. At completion, the installer will walk you through the installed products, explain operation, and answer any questions. There is also NorDan instructional content on our website to access any time.

A shadow gap is a clean, consistent gap between the window frame and surrounding finish. NorDan aims for a nominal 11mm shadow gap using compri-band, to achieve a crisp professional detail.